Who We Are 

Charles MacPherson Associates specializes in Consulting, Training, Education and Placement for the private residential and premier hospitality markets worldwide. We assist our clients with staff planning and advising on household operations and best practices. Charles MacPherson Associates provides training for staff within private residences and for the hotel/resort industry. Our firm specializes in butler training for luxury hotels. Additionally our placement division places high calibre candidates in both residential and hospitality positions including: Housekeepers, Chefs, Estate Managers, Personal Assistants, Chauffeurs, Butlers, and Household Managers. The Charles MacPherson Academy for Butlers and Household Managers is a private career college located in Toronto, Canada that turns out skilled professionals who meet the service demands of the 21st Century.

Butler School Calendar

May 2015

September 2015 - APPLICATION DEADLINE IS AUGUST 14, 2015


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On Sale Now

The Butler Speaks: A Return to Proper Etiquette, Stylish Entertaining, and the Art of Good Housekeeping

The Butler Speaks

In a clear, straightforward style, Charles MacPherson lays out the essentials of entertaining and household management in this beautifully illustrated style, etiquette and entertainment guide. For anyone who rents or owns--be it a small urban condo or a lavish country estate--The Butler Speaks includes everything you need to know to simplify, organize and care for your home. It also offers modern advice on personal style and etiquette--how to receive guests; present your business card; make polite dinner conversation-- and advice on entertaining at home--how to make a cheese plate; hold your cutlery; set a table--all with the flair, charm and unpretentious grace of the butler.

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The Marilyn Denis Show


Since January 2010, Charles has been a regular expert on Canada’s leading original daytime lifestyle series The Marilyn Denis Show.  Starting Monday, September 12, Charles will be appearing every Monday with Marilyn on the CTV network across Canada. As “Charles The Butler”, Marilyn and Charles discuss everything from everyday etiquette topics to how to correctly and easily clean your fridge, make your bed and polish your shoes.

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Charles weekly column "Ask Charles The Butler" is featured in Metro News, Canada's leading newspaper with a daily distribution of 1.4 million papers through 7,696 Newspaper boxes across Canada. Charles' column will be about social etiquette and all questions relating to these issues.

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