Charles MacPherson Associates was retained in August 2009 by Taj Hotels Resorts and Palaces in both New Delhi and Mumbai. Taj Hotels has a well-earned reputation as one of the world’s most trusted brands in luxury hospitality. The first week of the two-week engagement was with the Taj Palace Hotel and The Taj Mahal Hotel, both in New Delhi. The second half was with Taj Land’s End and The Taj Mahal Hotel, both in Mumbai.
Our assignment was to work with members of the Butler Operations Management Team for hotels in both cities. The engagement included:
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