Charles MacPherson Associates (CMA) was retained in March 2010 by Saxon Hotel, Villas and Spa to train its one of a kind butler team in preparation for the 2010 FIFA World Cup, which was held in South Africa.
In anticipation of the influx of VIP visitors, Saxon Hotel, a member of Leading Small Hotels of the World, engaged CMA to formally train its butlers using CMA’s proprietary “Hotel Butler 101” program. The program objective was to equip employees with the skills, confidence, and consistent service know how that will differentiate Saxon Hotel (which was sold out for the 2-month duration of the World Cup) from its competitors and provide guests with special experiences.
Hotel Butler 101 has been designed for Hotels that either seek to set up Butler Departments or those properties that would like its butlers to refresh and upgrade their skills. Hotel Butler 101 teaches all the basic skills required for a hotel to have an expertly run butler department.
The program’s 10 classes include:
Charles MacPherson Associates Inc. provides discerning solutions for Luxury Residential and Hospitality Industries around the world including: