Charles is the founder of Charles MacPherson Associates Inc. and brings over 25 years experience in Household Management as the Major Domo for one of Canada’s most prominent families as well as his role as President of Charles MacPherson Associates since 1996. Charles is also owner as well as lead instructor at the Charles MacPherson Academy. In addition, Charles successfully completed his term as Vice-Chairman of the International Guild of Professional Butlers and as a lecturer at The International Butler Academy in the Netherlands.
Charles has consulted with both Residential clients and Hospitality clients in Canada, the USA, UK, Europe and China in the areas of staffing, training, planning and managing and is recognized as a world authority in the Household Management and Butler fields respectively. In the past six months alone, Charles has completed assignments at some of the leading hotel properties in China, India, The United Kingdom, The United States, France, Dubai and South Africa. Charles has personally written the department standards and was the lead team trainer for Queen Mary 2 and Fouquette’s Barrière Hôtel along with being the lead trainer for the Butler department of the Four Seasons Hotel in Shanghai, China. Charles heads the Hospitality Advisory & Consulting practice at CMA.
In addition to his other full time duties at Charles MacPherson Associates Inc., Charles is writing “The Butler and Household Manager’s Encyclopedia,” which promises to be the definitive work on the subject.
John is a professional house manager and recognized trainer in the private service industry. From California to Dubai, he has taught service and Butler skills in five- and seven-star hotels and exclusive clubs, in private homes and aboard private yachts. John received his formal protocol and etiquette training and certification from The Protocol School of Washington and his formal Butler training at the Ivor Spencer International School for Butler Administrators in London. He attended the University of Toronto, Concordia University and Harvard. More recently, Cornell University determined his cumulative education and experience, the equivalent of a bachelor of arts degree in hospitality management.
Greg is passionate about sharing his knowledge of furniture history and the care of fine antiques. Based in Toronto, he consults on the authenticity and condition of antiques, and offers furniture restoration and conservation services. Greg trained at the oldest restoration house in England, and has worked for museums, top London antique dealers and private collectors. Greg holds an honours degree in Art History from the University of Toronto, has a Certificate in Antique Furniture Restoration/Conservation from the London City and Guilds, London, U.K., apprenticed at Hatfield’s which is London’s oldest restoration house and served as a restorer for the London antique dealer Godson & Coles.
Elliot is an expert on the subjects of cigars and coffee. Since 1996, he has owned an importing company that specializes in coffee and cigars.
Julie has been an instructor with the Heart and Stroke Foundation for 8 years. She teaches First Aid, CPR, AED, and Anaphylaxis Care. Her first involvement with First Aid began with her summer job as a lifeguard, over 20 years ago. She is passionate about the subject of health and how the human body functions.
As placement specialist with Charles MacPherson Associates Inc., Diane works closely with candidates and clients in both luxury hospitality & residential staffing for key positions such as Butlers, Estate & House Managers, Chefs, Housekeepers, Domestic Couples and Personal Assistants.
Her keen understanding of our client’s lifestyles and unique needs is an attribute from her many years of experience working with Four Seasons Hotels.
Service oriented and professional with attention to detail, Diane works directly with clients and candidates to understand expectations and needs being hands on with meetings, interviews and placement process from start to finish ensuring a level of personal service and methodology that is unique to each placement.