Standards setting are a key deliverable within our Consulting and Training Hospitality practice. Setting clear and unequivocal standards allows management and supervisors to ensure that staff is delivering consistent service quality. Clear standards also serve as an important tool for employee evaluation.
The process and methodology for standards setting includes:
The development of appropriate standards is a foundation for both the achievement of improved service levels and as a clear management tool for managing the hotel staff. Standards are also the foundation on which a hotel can build training programs, incentive programs and reward programs.
Charles MacPherson Associates has a long history of assisting Hospitality clients to deliver service that delights the guests and leads to repeat visits and client referrals. Our offering is comprehensive and our service is total.
We can also deliver etiquette and protocol training to staff.