Customer Service Through a Butler’s Eye© is a training program developed by Charles MacPherson and his team. This program equips front-line employees in any industry with the knowledge and tools to deliver outstanding service with the same keen and comprehensive attention to detail that is the definition of the quintessential butler. Customer Service through a Butler’s Eye© is the logical next step after a ‘Mystery Shopper’ evaluation.
What is the Customer Service Through a Butler’s Eye© training program?
1. Put the customer at ease.
2. Listen effectively to what the customer is saying.
3. Communicate clearly with the customer.
4. Make the customer feel respected during each and every transaction.
In short, Customer Service Through a Butler’s Eye© enhances customer experience at each and every point of contact with front-line employees. Delivered on-site with one-on-one group exercises, anecdotes to illustrate key lessons and workbooks, this is a program that delivers a unique approach to customer service training.
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