Customer Service through a Butler’s Eye© is a training program designed and written by Charles MacPherson and his team. This program equips frontline employees in any industry with the tools and knowledge that assists them to deliver outstanding service with the same keen and comprehensive attention to detail that defines the quality of a refined butler.
Hotel Service through a Butler’s Eye© is the logical next step after receipt of a ‘Mystery Shopper’ report. You have the report. Now what do you do? For example,
In short, Customer Service through a Butler’s Eye© enhances any guest experience at each and every point of contact with front line employees. Delivered on site with one on one group exercises, stories to illustrate key lessons and workbooks, this is a revolutionary program.
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