Luxury Hotel in New York

A Luxury Hotel in New York

Charles MacPherson Associates Inc., was asked by a renowned luxury hotel in NYC in November, 2008 to deliver a proposal to provide a team of butlers to support a very prominent royal guest and his large party.

The guest required 24/7 service for a period of at least 2 months. The hotel was unable to provide the full service with its existing staff complement. The ability to speak Arabic was also considered an asset.

Hotel Management was under extreme time constraints and required a proposal, and if accepted, a solution within days. The hotel also required CMA to payroll the team of butlers and to provide project management support.

After an initial consultation and discussion, we recommended the following:
•    Development of a staffing plan to support a 24/7 schedule
•    Developing job descriptions for the Head Butler and Butler positions
•    Locating the Head Butler at the hotel
•    An on site training day for the butler team
•    An appropriate payroll budget for the project

On a Monday, the hotel reviewed our recommendations and agreed to retain us.

The outcome was that Charles MacPherson Associates Inc. recruited a team of 9 butlers within 4 business days  (three of these butlers were Arab speaking).

We were also able to do a thorough site review and deliver a day of training prior to the team commencing their duties on the Saturday of the same week.

As the project continued we were also able to offer advice to Hotel Management on the effective servicing of a guest who was used to a high level of service in his many residences.

In February 2009 Charles MacPherson Associates was requested to place 2 additional teams of butlers at this renowned hotel. These teams continue to provide stellar service to the hotel guests.

Charles MacPherson Associates Inc. provides discerning solutions for the Luxury Residential and Hospitality Industries worldwide including:

•    Charles MacPherson Consulting and Training Services
•    Charles MacPherson Placement Services
•    Charles MacPherson Academy for Butlers and Household Managers

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