Effectiveness Audits

Effectiveness audits are a key management tool in improving the service level and delivery capability in a hotel or resort. The audit results can be the basis of a blueprint for the constant improvement of the hotel or resort. Charles MacPherson Associates has extensive experience around the world in conducting these audits for our clients.

The process and methodology for an effectiveness audit includes:

• An initial meeting with the management team to determine their opinion of current effectiveness and to point out any known concerns
• Onsite audit conducted by Charles MacPherson Associates with all identified staff positions
• Preparation of a full report on the audit to the management team
• Recommendations on actions required

Once the report is delivered, Charles MacPherson Associates will work with you to determine next steps. As a full service company, we can offer both the advisory & consulting process as well as access to our other lines of business including placement, training and the Charles MacPherson Academy. Our offering is comprehensive and our service is total.