Training programs are the heart of service delivery. Unless all staff are trained to the same standard, service levels in a hotel, resort will vary widely and ultimately lead to client dissatisfaction.
CMA works with corporate clients worldwide to assist them in designing, building, and implementing both standardized and custom training programs to keep their hotels and resorts running at peak efficiency.
The process and methodology for our training programs include:
CMA delivers clear, useable, training programs for our clients that ensure standards are met and maintained on an ongoing basis. In many cases, we are retained to provide ‘Mystery Shopper’ programs or audits to measure quality levels continuously.
For more information, please contact us at (416) 369-1146 or email firstname.lastname@example.org.