Charles MacPherson is the founder and president of Charles MacPherson Associates Inc. (CMA). After almost a decade serving as a Major Domo, overseeing over 30 household staff for one of Canada’s most prominent families, Charles set his sights on starting his own business.
In 1996, Charles founded CMA, a firm that specializes in educating and recruiting private service staff, as well as training and consulting for private residential and corporate clients. Over the last two decades, Charles has built his reputation as a global authority in the butler and household management fields for private residential, hospitality, and customer service sectors worldwide.
In 2009, Charles opened The Charles MacPherson Academy, located in Toronto, Canada in response to the demand for highly skilled, professionally trained private service professionals. The school is a registered private career college under the Private Career Colleges Act, 2005. The Academy educates and equips butlers, house managers, housekeepers, and other domestic staff to meet the modern-day service demands.
Charles now oversees the CMA training and consulting divisions, working with residential and corporate clients on staffing, training, planning, and managing households and butler departments. He has established butler department standards and trained butlers for the Queen Mary II, Four Seasons Hotel Shanghai, Aria Resort and Casino Las Vegas, Wynn Macau, and Taj Hotels, Resorts and Palaces.
He has also delivered a number of customer service improvement initiatives with a wide range of clients, including Louis Vuitton, The Ford Motor Company, The Boston Consulting Group, Royal Bank of Canada, and Astellas Pharma, to name a few.
In addition to his responsibilities at CMA, Charles has published two books: ‘The Butler Speaks’ and ‘The Pocket Butler’. His first book, ‘The Butler Speaks’ is now in its fifth printing. For the past eight years, Charles has served as the ‘Resident Butler’ appearing weekly on The Marilyn Denis Show, a national daytime lifestyle series.