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About CMA
Introductions

Charles MacPherson Associates (CMA) specializes in educating and recruiting domestic staff for our private residential clients. We also provide training and consultation services for both our private residential and corporate clients worldwide. With over two decades of service excellence, we have built lasting relationships with our clients, candidates, and students across each of our four lines of business: Placement, Academy, Training, and Consulting.


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Academy
Academy

The Charles MacPherson Academy provides professional development opportunities for those working in the private domestic service industry, including Estate/House Managers, Butlers, and Housekeepers.

Placement image of maid uniform

CMA Placement
Placement

We recruit and place skilled domestic staff for our client’s private estates and residences. We specialize in client advisory, staff planning, recruiting, placing, and training domestic staff.

Marilyn Denis Video image

Marilyn Denis
Charles on Marilyn Denis

Charles regularly appears on CTV’s The Marilyn Denis Show enjoyed by viewers across Canada. As “Charles The Butler”, Marilyn and Charles discuss everything from everyday etiquette to how keep a beautiful home.

The Butler Speaks

Books
The Butler Speaks

Charles is known for his clear, straightforward writing style. His books serve as an excellent source of dependable information for the entertaining, etiquette and household management for the modern world.

  • NEWS & ANNOUNCEMENTS

    Holiday Office Closure
    Please note that our office is closed for the holidays from December 21, 2020, reopening on January 4, 2021. Happy holidays!

    Click here to read the latest on our blog, or sign-up to receive updates on our Academy programming.

  • About Us

    Portrait of Charles MacPherson

    Charles is the founder and president of Charles MacPherson Associates. After almost a decade serving as a Major Domo for one of Canada's most prominent families, Charles set his sights on starting his own business. CMA was founded in 1996, specializing in recruiting and educating private service professionals, as well as providing training and consulting for residential and corporate clients. Over the last two decades, Charles has built his reputation as a global authority in the butler and household management field for private residential, hospitality, and customer service sectors worldwide.

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