Training programs are the heart of service excellence. Investing in your people is an investment in your customers. Charles MacPherson Associates works with clients from the hospitality and customer service industries worldwide to design, build, and implement training programs that ensure exceptional customer service and guest experiences.
We have experience developing training programs from scratch, to refining/enhancing existing programs, to delivering out-of-the-box programs. Our approach to delivering training can be as broad or narrow as your needs require, and may include all or a few of the following:
- Defining the end-goal of the engagement
- Establishing and/or refining standard operating procedures
- Building the training framework and curriculum
- Developing appropriate content
- Creating training materials
- Developing evaluation methodology
- Determining sustainment programs to maintain service levels
For more information, click here to contact us, or call (416) 369-1146 to speak with a member of our team.