Training programs are the heart of service delivery. Unless all employees are trained to the same standard, service levels in a hotel or resort will vary widely and lead to client dissatisfaction. Charles MacPherson Associates works with hospitality clients worldwide to design, build, and implement training programs to ensure exceptional service and guest experiences.
We take the following approach when developing training programs to ensure it suits your specific needs:
For more information on our training programs and customization options, contact us at (416)369-1146.