The CMA hotel butler training philosophy is to teach relevant and important skills required for hotels or resorts in the highly competitive global luxury market. A well-trained butlering department, with a solid foundation on both hard and soft skills, can make the difference for clients who have an abundance of choice before them.
There was a time when the hospitality industry was all about location and employee hard skill proficiency. Employees were judged on how accurately the table was set, the towels folded and the bed turned down. Today, that is not enough to differentiate you from other global luxury brands. The cultured traveler of today expects the hospitality industry to be intuitive with cross-cultural communication, well-trained with the necessary soft skills of anticipating their needs and, most importantly, being flexible and innate to their desires.
Whether you currently have a Butler department or you wish to install one, our philosophy and training helps establish your front-line employees with the fundamental skills needed for your team to succeed. At Charles MacPherson Associates we offer several options:
Because we get it! Our approach is not just one-size-fits-all, but rather a much more holistic approach based on our experience and your needs. This is our competitive advantage. We work in the homes of the luxury market, we know how they live, what they think and, most importantly, what they want. We have been successfully translating the luxury client’s lifestyle to the luxury hospitality market since our inception. We fundamentally understand the client and what they are looking for because of our daily exposure to them and how they live in their homes. When we work with you and successfully train your employees to understand this, you become intuitive to their needs and indispensable in their lives. This is what you receive when you engage our services.
For more information, please contact us at (416) 369-1146 or email firstname.lastname@example.org