The Gold Standard in Domestic Staffing and Training

Expertly trained domestic staff and world-class consultation services for private residences and corporations.

Charles MacPherson Associates (CMA) specializes in educating and recruiting domestic staff for our private residential clients. We also provide training and consultation services for both our private residential and corporate clients worldwide. With over two decades of service excellence, we have built lasting relationships with our clients, candidates, and students across each of our four lines of business: Placement, Academy, Training, and Consulting.

Private Staffing Agency in Canada

More than just a staffing agency, Charles MacPherson Associates (CMA) uses a consultative approach to placement. Every client is different. We take the time to fully understand what your service goals are and create a plan to achieve those goals. CMA, a top-notch private staffing agency in Canada is proud to provide our clients with private staffing solutions that includes training and consulting. All of our recommendations are informed by the Charles MacPherson Academy, created by Charles MacPherson personally.

Placement: Hire Private Staff For Your Residence

We can help you hire almost any position you need for your home. Our most common requests include:

If you don’t see the position you’re looking for on this list, give our household staffing agency placement team a call to see if we can help.

The Online Charles MacPherson Academy

The Charles MacPherson Academy’s private staffing agency offers both online and in-person courses for staff and candidates. As a private staffing agency in Canada we offer modern courses on the Fundamentals of Household Management and general etiquette. No matter your level of skill we have options that can elevate your work designed by Charles MacPherson himself.

Placement

Introducing a new staff member to your household is an important decision. Our high standards of service excellence are built on a foundation of sensitivity and acknowledgement of the significant process you are entrusting us with. We have over twenty years of experience successfully recruiting skilled domestic staff to work in the estates and residences of our esteemed clients worldwide.

Global Training

Training programs are the heart of service excellence. Investing in your people is an investment in your customers. Charles MacPherson Associates works with clients from the hospitality and customer service industries worldwide to design, build and implement training programs that ensure exceptional customer service and guest experiences. We also work directly with private families to assess and train staff to meet the service standards of the residence.

Charles on SiriusXM

Charles regularly appears on CTV’s The Marilyn Denis Show enjoyed by viewers across Canada. As “Charles The Butler,” Marilyn and Charles discuss everything from everyday etiquette to how to keep a beautiful home.

Consulting With Charles MacPherson Associates

If something isn’t right in your residence, but you’re not sure exactly what the problem is, our house staffing agency can help. We work directly with you to understand the challenges you’re experiencing so that we can create a path to the solution you want in case of domestic staffing. We have done consulting for private residences, estates, holiday properties, ranches, and even palaces. Whether you’re looking for a household manual, or a staffing plan, we can make it happen efficiently and effectively.

Consult CMA today!

NEWS & ANNOUNCEMENTS

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About Us

Charles is the founder and president of Charles MacPherson Associates. After almost a decade serving as a Major Domo for one of Canada’s most prominent families, Charles set his sights on starting his own business. CMA was founded in 1996, specializing in recruiting and educating private service professionals, as well as providing training and consulting for residential and corporate clients. Over the last two decades, Charles has built his reputation as a global authority in the butler and household management field for private residential, hospitality, and customer service sectors worldwide.

Why Choose Charles MacPherson for Private Staffing in Canada?

Extensive Experience

Charles MacPherson Associates (CMA) was founded in 1996. Since inception we have specialised in recruiting and placing household staff educating and training private service professionals and consulting on matters related to household management and operations. As a private staffing agency in Canada with extensive experience strong foundation and a keen understanding of our clients’ service expectations CMA provides hospitality customer service training and advisory services.

Vast Pool of Clientèle

Our residential clients include high-net-worth (HNW) and ultra high-net-worth (UHNW) individuals and families. Our corporate clients include luxury hotels resorts private banks retail brands and various other service-oriented organisations worldwide. We have a breadth of experience and a successful track record of working with family offices HR departments and household staff members on behalf of their principals.

Relationship Excellence

With over two decades of experience our domestic staff agency has built lasting relationships with our residential and corporate clients candidates and students. Maintaining strong relationships is key to success in this industry and something we take very seriously.

Confidential and Discreet

Charles MacPherson Associates (CMA) has successfully completed engagements worldwide. Our private staffing agency’s services are not only limited to Canada but we have served a long list of clients across North America Europe Africa the Middle East and Asia. Our clients’ confidentiality is entrusted to and protected by all employees of Charles MacPherson Associates.

What services does your private staffing agency provide for residences?

At Charles MacPherson Associates, we offer training, consulting, and placement services to our residential clients. Depending on your needs, we might recommend a blend of our services in order to meet your goals. Everything we do is guided by the best practices methodology that underpins the Charles MacPherson Academy.

How do you screen and select staff for placement?

All candidates presented to our clients go through a rigorous screening process with multiple steps, including an online presence check. Then, we match the candidate’s skill set to your job. This way, you can focus on interviewing for personality and overall compatibility. We facilitate the hiring process and keep it moving so that you can have the right fit, fast.

Are there security measures and background checks in place during staff placements?

Charles MacPherson Associates includes a single set of background checks as part of CMA’s Placement Services, which includes a Criminal Record Search, Credit Bureau Report, and Driver’s Abstract. Any additional background checks beyond those stated, or background checks for an additional candidate(s) are available for an additional charge, on an as-requested basis. If requested, background checks will be initiated once the client has expressed verbal or written intent to hire and/or has submitted a conditional offer of employment to a candidate. The scope of the role will inform which of the background checks will apply, in accordance with provincial, state, and federal employment laws. For example, if driving is not a job requirement, a Driver’s Abstract is not required.

What is the shortest and longest period of time that you provide staffing placements for?

Currently, we only offer full-time, permanent placements. If you are looking to secure someone part-time, a solution we recommend is to hire someone on a full-time salary in order to have priority access to their work schedule. We recommend this because quality candidates are rarely looking for permanent part-time work.

Can you accommodate specific requests for skills and language preferences?

Absolutely, we often get specialised requests from clients involving specific skills and language requirements. All of our positions are tailored to our clients needs.

What are the agency’s fees and payment policies?

Charles MacPherson Associates offers different fees depending on the service(s) you require. Please give us a call to discuss what you need and we can give you a quote over the phone.

How do you apply for a consultation and quote on staffing placement?

Each consultation is individual, and depends on the scope of the project. After speaking to one of our associates, we will create a proposal for you to consider that will outline the project scope, solution, and quote.

How to apply for the Charles MacPherson training and academy program?

The Charles MacPherson Academy can be found online here. We also have a mailing list to keep up to date on new classes being offered that you can sign up for here. Training is similar to consulting, so please give us a call to let us know what type of training you’re looking for. We will match you to one of our associates who will be able to deliver the service standard you’re looking for.