Founded in 1996, Charles MacPherson Associates (CMA) specializes in recruiting and placing household staff, educating and training private service professionals, and consulting on matters related to household management and operations. With this foundation and our keen understanding of our clients’ service expectations, CMA also provides hospitality and customer service training and advisory.
Our residential clients include high-net-worth (HNW) and ultra high-net-worth (UHNW) individuals and families. As such, we have a breadth of experience and success working with and on behalf of their family offices, HR departments, and household staff members. Our corporate clients include luxury hotels, resorts, private banks, retail brands, and various other service-oriented organizations worldwide.
With over two decades of service excellence, we have built lasting relationships with our residential and corporate clients, candidates, and students across each of our four lines of business: Placement, Academy, Training, and Consulting.
CMA has successfully completed engagements worldwide for a long list of clients across North America, Europe, Africa, the Middle East, and Asia. Our clients’ confidentiality is entrusted to and protected by all employees of Charles MacPherson Associates.