People Management for Private Service Professionals

If you aspire to succeed as a manager and leader in a private residence, people management skills are of the utmost importance. Whether you are engaging with vendors and contractors or household staff, knowing how to add structure while facilitating open lines of communication is key.

In this course, you will see how your role as a people manager contributes to the overall success of the household. You’ll learn strategies to recruit, train, coach and engage household staff to keep them motivated to work in the household longer. You’ll also learn how to forge and maintain successful working relationships with vendors and contractors. It’s all about learning how to instil confidence and trust with those you work with in various capacities.

What you’ll learn

The breadth of the House/Estate Manager role in private service
How to assess the needs of the household and make the case for investing in human resources; full-time, part-time, contract, or otherwise
HR best-practices and the nuances of hiring private service staff and/or contracting service providers to work in the home
The crucial role onboarding plays in the integration and retention of household staff and other service providers
How structuring your household interactions can foster positive results and lay the foundation for successful problem resolution
Effective approaches for training and coaching employees to improve performance and retention
How to successfully forge, manage and maintain relationships with vendors and contractors
How to mitigate and protect against common household risks as they relate to dealing with people in the household

Who is this course for?

Private service professionals working in a House/Estate Manager role looking to further develop their managerial and leadership skills
Private service professionals looking to grow into more of a managerial role in the household
Those with a hospitality or service background looking to enter the private service profession in a managerial capacity
Professionals working in the private service sector such as Family Office representatives, staffing agencies, etc.

People Management for Private Service Professionals

ACADEMY