SEEKING THE BEST TRAINING FOR YOUR PRIVATE SERVICE STAFF? 

Help your team by enrolling them in one of our new online courses!

Welcome!

If you wish to upgrade the skills of your private service staff, or have recently introduced new staff members to your household, read on.

After delivering our renowned Household Management programs in our Toronto Academy since 2008, we are privileged and excited to now make the most important content from our most popular courses available online, to new or existing members of your household staff.

Our first two online courses are taught by our founder and renowned expert Charles MacPherson – an international leader in Household Management, training and education.

Which Courses Are Available?

We are currently offering full and mini courses:

  • The first full course is a self-study program titled How to Set the Table Around the World. This course is available for your staff to enroll and begin today.
  • The second full course is a live online class titled Fundamentals of Household Management. Registration for this course is now open. The course begins on Tuesday, November 1, 2022 and continues for five consecutive Tuesdays from 10:00 EST to 11:30 EST .
  • Several mini courses include Silver Cleaning, Announcing Guest to the Table and An Introduction to Afternoon Tea. Click here to see all our courses.

At The Charles MacPherson Academy, we have taken considerable time to think about our approach, the materials that best lend themselves to online learning and the overall student experience. Our online courses are vibrant, engaging and, most importantly, they are relevant to today’s private service professional.

As our philosophy has always reflected, our programs are geared toward delivering valuable working knowledge that is current, practical and effective in the Household Industry of the 21st century.

FUNDAMENTALS OF HOUSEHOLD MANAGEMENT

FHM Online Class 760 x 325
Learn More

HOW TO SET THE TABLE AROUND THE WORLD

HTSTS 760 x325
Learn More

Your staff will gain valuable, proven, industry knowledge to help them succeed in their role as a private service professional serving your household.

The Benefits of Online Learning:

  • Private service professionals can now learn remotely while remaining fully employed
  • They can do actual practicums within your household for homework assignments
  • Allows your household to continue operating with the least amount of disruption
  • The costs of travel to and accommodations at the Academy, while attending courses, has been eliminated

Our Self-Study option lets them learn at their own pace — to accommodate their schedule, and more importantly, your schedule in this busy world.

FOR WHOM ARE CHARLES MACPHERSON'S ONLINE COURSES INTENDED?

Online Courses from The Charles MacPherson Academy are perfect for:

  • Your new hires who are just joining the world of private service
  • Current staff seeking to learn new skills and upgrade their role

"Placing Household Service Professionals since 1996 and having been a working Butler and Household Manager have given me a unique window into the mind of the Employer and a keen understanding of their needs. I know what’s missing in the classroom and what’s needed in a well-run household."

HubSpot Video

ABOUT COURSE LEADER CHARLES MACPHERSON

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  • Charles provides the most thorough training in the field while maintaining traditional standards that reflect and accurately embrace the 21st Century
  • Charles works with leading businesses, diplomats and ultra-high net worth clients around the world, delivering training sessions, courses, and seminars
  • Over the last two decades, Charles has built a reputation as a global authority in the domain of butlering, household management, hospitality and customer service sectors worldwide
  • Charles has established butler department standards and trained butlers for the Queen Mary II, Four Seasons Hotel Shanghai, Aria Resort and Casino Las Vegas, Wynn Macau and Taj Hotels, Resorts and Palaces.

With experience teaching and consulting all over the world, Charles offers an enhanced understanding of and sensitivity to the cross-cultural training needs of a diverse student body.

WHY CHOOSE ONLINE COURSES FROM THE CHARLES MACPHERSON ACADEMY?

What's different about your courses?
Students enrolled in our online courses receive comprehensive online training written, curated, and delivered by Charles MacPherson.
How good is the course content?
Our courses contents are adapted from our in-person academy curriculum, which was a Ministry-approved program that complied with government guidelines for all vocational schools.
How will my staff learn the materials?
Content is taught using a range of proven teaching methods, including video tutorials, written materials, self-reflection exercises, quizzes, written homework assignments and one-on-one mentoring sessions.
My staff are already quite busy — should they still take the course?
Yes! Our Self-Study option lets them learn at their own pace and all course materials are theirs to keep no matter what — so they can always jump back into a module if it comes at a busy time — or revisit certain assignments later.
Are the courses only available in Canada?
Courses can be accessed and completed from anywhere in the world – all you need is access to the internet.

More questions?  For more information, click here to contact us, email info@charlesmacpherson.com or call +1 (416) 369-1146 to speak with a member of our team.

A Letter of Completion, personally signed by Charles MacPherson, will be issued to all students who successfully complete the program.


FUNDAMENTALS OF HOUSEHOLD MANAGEMENT

FHM Online Class 760 x 325
Learn More

HOW TO SET THE TABLE AROUND THE WORLD

HTSTS 760 x325
Learn More

WHAT ARE PEOPLE SAYING ABOUT CHARLES MACPHERSON AND HIS COURSES?

CMA_M

"Proud to be an Alumna"

I am proud to be an alumna of the Charles McPherson Academy and believe attending has been an extremely valuable investment in my career and my professional network.

Heather - CMA Graduate

David Gonzalvez

"I would trust Charles unconditionally"

Charles' is one of the few in business that I would trust unconditionally.  Highest Recommendation!

David Gonzalvez  - Owner at Domestic Placement Network & EstateJobs.com

Andrew Lowrey

"Invest in the best!"

Charles is the missing link in North America when it comes to the art of private service. He brings his personal experience to his teachings and with much needed humor.

Andrew Lowrey - President at Precise Home Management